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Betting Rules
These Betting Rules explain how wagers are accepted, recorded, settled and reviewed at Koala88 Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules. By placing a bet, you confirm that you have read and understood the rules that apply to your chosen product and agree to comply with them.
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General betting conditions
Koala88 Casino provides betting and gaming services subject to applicable laws, regulatory requirements and the rules displayed on the relevant website or game interface. These rules apply to all wagers unless a specific product page, promotion, tournament or game rule states otherwise. If there is a difference between these general rules and a specific game rule, the specific rule will generally apply to that game or bet.
Contents
You must be legally permitted to use online gambling services in your location and must provide accurate information when creating or using an account. An account may only be used by the registered account holder. You must keep your login details secure and must not allow another person to place bets or access gambling services through your account. You are responsible for activity completed through your account unless you notify Koala88 Casino promptly about suspected unauthorised access.
Bets must be placed using the available betting interface and accepted payment method. A wager is not confirmed until it has been accepted and recorded by the system. A request, selection or displayed intention to place a bet does not necessarily mean that the bet has been accepted. You should check your bet confirmation, bet history and account balance after placing a wager.
- Only one personal account may be used unless Koala88 Casino has expressly approved otherwise.
- You must not use false, misleading or incomplete information when opening or maintaining an account.
- You must not attempt to manipulate a game, betting market, promotion, result or technical process.
- You must not use software, devices or methods designed to interfere with the website or gain an unfair advantage.
- You must comply with any account, identity, location, age and responsible gambling checks that apply.
Koala88 Casino may refuse, restrict, suspend or cancel a bet or account where this is permitted by applicable rules or law. This may include situations involving suspected fraud, errors, duplicate accounts, technical faults, unlawful activity, responsible gambling concerns or a breach of these rules. Any action taken will be managed in accordance with the applicable Terms and Conditions.
Placing, changing and settling bets
Before confirming a wager, check the selected game, market, outcome, stake, odds or displayed price and any applicable terms. Once a bet has been accepted, it generally cannot be changed or withdrawn unless a specific feature or rule allows this. If a cash-out, cancellation or other bet-management feature is available, it may be subject to eligibility requirements, timing restrictions, technical availability and displayed conditions.
The amount shown at the time of confirmation is the amount recorded for the wager. You should not rely on a changed display, delayed page or interrupted session as proof that a bet was accepted. If your connection is interrupted, review your account or bet history before attempting to place the same wager again. This can help prevent duplicate bets.
Results are settled using the official result or settlement information applicable to the relevant game, event or market. For casino games, settlement is normally based on the game outcome produced by the authorised game system. For event-based markets, settlement may depend on the official result, applicable competition rules and any published market-specific conditions.
Odds, outcomes and settlement information
Displayed odds, prices, balances and other information may be subject to change. A bet is generally settled using the odds or terms recorded when it was accepted, unless a specific rule provides otherwise. Where an obvious error occurs, Koala88 Casino may review the affected bet and take the action allowed under its Terms and Conditions. An obvious error may include a clearly incorrect price, market description, outcome, limit or settlement detail.
If an event, market or game is cancelled, postponed, interrupted or materially changed, the applicable market rule will determine whether the wager remains valid, is carried forward or is cancelled. Where no specific rule is displayed, the outcome will be handled in accordance with the general Terms and Conditions and applicable requirements. Different products may have different rules, so review the information shown before betting.
- A winning bet is credited after the relevant result has been verified and settled.
- A losing bet is deducted according to the stake recorded at acceptance.
- A void or cancelled bet is handled according to the applicable product or market rule.
- Partial results, abandoned events and changed event conditions may affect settlement.
- Where a result is corrected by the official source, the affected settlement may also be corrected.
Errors, technical issues and disputes
Although reasonable steps are taken to provide accurate and reliable services, technical or administrative errors can occur. These may affect displayed odds, game information, account balances, bet records or settlement results. If an error is identified, Koala88 Casino may correct the record, void an affected wager where permitted, reverse an incorrect credit or debit, or take another reasonable action consistent with the applicable rules.
You must not deliberately take advantage of a known error. If you believe that your account, bet or game has been affected by an error, stop placing related wagers where practical and raise the issue through the available support channel. Provide enough information to assist the review, such as the date and approximate time, game or market, stake, relevant transaction or bet reference and a description of what occurred. Do not include passwords or other sensitive security information in a complaint.
Review and complaint process
Concerns are reviewed using available account, transaction, game and system records. You may be asked to complete identity or account verification before information about a wager can be discussed. Reviews may take longer where an official result is pending, a third party must be contacted, technical records need to be assessed or additional information is required.
If you disagree with a settlement or account decision, contact Koala88 Casino through the support options made available on the website and clearly explain the issue. Keep copies of relevant confirmations and correspondence. A complaint does not automatically change the result or suspend other account rules, but the matter will be considered under the applicable complaints and dispute process.
- Check your bet confirmation, account balance and betting history.
- Review the specific rules for the relevant game, market or promotion.
- Record the key details of the disputed transaction or result.
- Submit the concern through the available support channel.
- Co-operate with reasonable verification or information requests.
Fair and responsible betting
Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose and decide your spending and time limits before you start. Never chase losses by increasing stakes or continuing to play for longer than planned. Taking regular breaks can help you keep your gambling within your personal limits.
You should not gamble when affected by alcohol, drugs, strong emotions or financial pressure. Gambling is not suitable for everyone. If gambling is affecting your relationships, work, study, sleep, finances or wellbeing, stop and seek support. Account tools may be available to help manage play, including deposit or spending controls, time reminders, breaks and self-exclusion. The availability and operation of these tools are explained in the Responsible Gambling information.
Koala88 Casino may apply checks or restrictions where there are concerns about account safety, unusual activity, affordability or responsible gambling. These checks are intended to support lawful and safer use of the service. You may be asked to provide information or complete steps before continuing to use an account. Failure to complete a required check may affect access to betting or account services.
These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational processes. The current version published on the website applies to future use unless a different effective date is stated. You should review the rules regularly, particularly before placing a new type of wager. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted.
