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Koala88 Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Koala88 Casino. Please read them carefully before registering an account, depositing funds, playing games or using any services available through the website. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website.
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1. General terms and eligibility
These Terms & Conditions form an agreement between you and the operator of Koala88 Casino in relation to your use of the website, games, account features and related services. References to “Koala88 Casino”, “we”, “us” or “our” mean the relevant operator of the website. References to “you” or “your” mean the person accessing or using the services.
Contents
You must be legally entitled to use online gambling services in the place where you are located. You must meet the applicable minimum age requirement and comply with all laws and regulations that apply to you. You are responsible for checking whether online gambling is permitted in your location before using the website. We may restrict access where use of the services is not permitted or where we cannot lawfully provide them.
You must provide accurate, complete and current information when registering and whenever we request information from you. You must keep your account details updated and must not register or use an account on behalf of another person. An account is intended for personal use only. You must not sell, transfer, lend or otherwise make your account available to another person.
- You may hold only one personal account unless we have expressly approved otherwise.
- You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
- You must notify us promptly if you believe someone else has accessed your account.
- You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
- You must not use software, devices or methods intended to interfere with the website or gain an unfair advantage.
We may carry out identity, age, payment method and source-of-funds checks. You agree to provide reasonable documents or information when requested. Until checks are completed, access to some services, deposits, withdrawals or account functions may be restricted. Information supplied for verification must be genuine, legible and belong to you.
2. Accounts, funds and transactions
You are responsible for reviewing your account before confirming a transaction. Deposits must be made using a payment method that you are authorised to use. We may refuse, reverse or delay a transaction where there is a security concern, a verification issue, a technical error, a suspected breach of these terms or a legal requirement to do so.
You should only deposit money that you can afford to lose. Gambling should be treated as entertainment and not as a way to earn income, repay debts or resolve financial difficulties. Account balances are not a bank account and do not earn interest. You must not use the website to hold funds for another person or to move money between people.
Withdrawals may be subject to account verification, payment checks, applicable game or promotion rules and other reasonable security procedures. We may return funds to the original payment method where appropriate. The availability of payment methods, processing requirements and any applicable limits may change from time to time and will be shown through the website where relevant.
You are responsible for checking that your deposit or withdrawal request is correct before submitting it. If you identify an incorrect transaction, duplicate transaction or other account discrepancy, contact us through the available website support channel as soon as possible. We may investigate suspected errors and make reasonable corrections.
If your account shows a balance as a result of an obvious technical or administrative error, that amount does not represent money owed to you. We may correct the balance and, where permitted, cancel related game activity. If you have already withdrawn or used funds that were credited in error, we may request repayment or set off the amount against other funds in your account.
Account closure and suspension
You may request closure of your account at any time. We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed a verification check, acted fraudulently, used the website unlawfully, or created a risk to the security or integrity of the services. We may also take action where required by law or where responsible gambling concerns arise.
When an account is closed, any remaining balance will be handled in accordance with applicable law and the circumstances of the closure. We may retain or withhold funds where there is a reasonable basis to investigate fraud, unlawful conduct, chargebacks, payment abuse or another serious breach. Closing an account does not remove obligations that arose before closure.
3. Games, promotions and responsible gambling
Games are provided for entertainment. Game results are determined by the relevant game system and, where applicable, random outcomes. You accept the risks associated with gambling and understand that wins are not guaranteed. Past results, previous play or displayed information do not predict future outcomes.
The rules, features and availability of games may vary. You should review the information displayed for a game before playing. If a game is interrupted by a technical issue, we may investigate the event and take reasonable steps to restore affected balances or settle the activity in accordance with the applicable game rules and technical records.
Promotions, bonuses, rewards and other offers may be subject to separate terms. Those terms may include eligibility requirements, participation steps, wagering or playthrough conditions, expiry periods, game restrictions, withdrawal conditions and limits. You should read the specific promotion terms before accepting or using an offer. If there is an inconsistency between a promotion’s specific terms and these general terms, the specific terms may apply to that promotion.
We may change, suspend or withdraw a promotion where reasonably necessary, including where an offer has been made available in error or has been affected by technical problems. We may cancel rewards or restrict participation where we reasonably believe an offer has been abused, manipulated or used contrary to its terms.
Responsible gambling
We support informed and responsible gambling. Before playing, consider setting personal limits for deposits, losses, session time and spending. Take regular breaks and avoid gambling when you are upset, under the influence of alcohol or drugs, or trying to recover losses. Chasing losses can lead to further harm and is not a reliable strategy.
- Use available account controls, limits or time-out tools where suitable.
- Request a longer break or self-exclusion if gambling is no longer enjoyable or controlled.
- Do not gamble with money needed for rent, bills, food or other essential expenses.
- Seek independent support if you are concerned about your gambling or someone else’s gambling.
- Contact us through the available support channel if you need information about account restrictions or safer gambling options.
4. Website use, liability and changes
You must use the website lawfully and respectfully. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit any part of the website without permission. You must not introduce malicious code, attempt to bypass security, overload the website, interfere with other users or use automated tools to access or collect website content without approval.
Website content is provided for general information and may change without notice. We aim to keep information accurate and available, but we do not promise that the website, games or services will always be uninterrupted, error-free, complete or suitable for every purpose. Access may be suspended for maintenance, updates, security reasons, technical issues or other operational requirements.
To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, including internet or telecommunications failures, device problems, third-party payment issues, malicious activity or circumstances that could not reasonably have been prevented. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded or limited under applicable Australian consumer law.
You are responsible for your device, internet connection, software and the security of your account credentials. You should use appropriate security measures, keep your device updated and avoid accessing your account through an unsafe or shared device. We are not responsible for access resulting from your failure to protect your login information, except where liability cannot lawfully be excluded.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. By using the website, you agree that we may send service-related communications about your account, transactions, security, changes to these terms and other operational matters. Marketing communications may be managed through the available preference or unsubscribe options.
Changes and governing rules
We may update these Terms & Conditions from time to time to reflect changes to the website, services, legal requirements or business practices. The latest version will be made available on this page, together with its effective date where applicable. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.
These terms are intended to operate in accordance with the laws that apply to the services and to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. If you have a question, complaint or concern about these Terms & Conditions, use the support or contact option made available on the Koala88 Casino website.
